What we do with your information

CRMHike is always serious about customer privacy from day 1. We only collect the information that we need. Most of this information is that you actively give us when sales company connected both of us, registering for a demo, request for a meeting, or ask for support. We store your name and contact information, but we don't store any sensitive information like credit card numbers. We don’t share your information with third parties like (domain registrars, hosting providers or reselling partners). CRMHike does not work with any contractors or marketplace application developers so there is no risk that they can even see your information. All the development is done in house.

Reason for keeping information

• We also use it to communicate with you about our product and about the changes/ tickets/ support request you requested. We also communicate with you to get your feedback about how can we make our software better.
• Let you know all the updates in the product.
• Provide better customer service.
• Ask you to participate in surveys.

We keep your information till you are taking our services. Whenever you will stop taking our services & all of our dues are cleared legally, we would delete your complete information.

What we do with the data that you provide in CRM

If you handle other people's data using our CRM like information about your customers, vendors, sub-contractors or employees, you are entrusting that data to us for processing and storing. The data you trust to us for storing and processing is called customer data. You own customer data. We process it according to your instructions eg. If you will instruct software to create a quote it will create a quote with based on your customer detail. You may access your data, export it or delete it. If you delete the account from front end (Only the employees having permission can delete it) it is deleted from database right away keeping audit log whereas it will be deleted from all the backups within 3 months whereas if you are storing the database on your cloud server it depends upon you for how long old database does company keeps.

1. Information We Collect

We collect information to provide our CRM services effectively. This includes:

A. Information You Provide

• Account Information: Name, email address, phone number, and business details provided when registering for a demo or account.
• Customer Data: Information you input about your clients (leads, vendors, invoices) is owned by you. We process this data only to provide our services.
• Support Communications: Emails or messages sent to our support team.

B. Permissions & Sensitive Data (Android/iOS DinomyteCRM App)

Our mobile application DinomyteCRM App requires specific permissions to function correctly for field agents.

• Background Location Data (Crucial) :
  • What we collect: The DinomyteCRM collects precise location data even when the app is closed or not in use.
  • Why we need it: This is required for the "Field User Tracking" feature to calculate travel reimbursement mileage and verify client visits via geofencing.
  • Your Control: You can enable or disable this tracking at any time via the "Start/Stop Work" buttons in the app. Location data is NOT shared with third?parties for advertising.
• Camera & Photos:
  • Why we need it: To allow users to take photos of documents or work sites and attach them to Service Orders.
• File & Storage Access:
  • Why we need it: To allow users to upload PDF/Excel documents (invoices, manifests) to Service Orders and download reports.

2. How We Use Your Information

We use your data strictly for the following purposes:

• Service Delivery: To manage your leads, generate quotes, and track field agent activity.
• Communication: To send updates, support tickets, and service-related notifications.
• Improvement: To analyze usage patterns and improve our software features.

We do not share your information with third-party advertisers or data brokers.

3. Data Retention & Deletion

• Active Accounts: We retain your data as long as you are an active subscriber.
• Account Deletion: If you cancel your service and all dues are cleared, your data will be permanently deleted from our active database. Backups are purged
  within 3 months.
• User Control: You may export or delete your customer data at any time through the CRM interface.

4. Third-Party Sharing

We do not share your personal data with third parties (such as hosting providers or resellers) except where necessary to provide the service (e.g., cloud infrastructure providers like AWS/Google Cloud who host our servers). These providers are bound by strict confidentiality agreements. We do not use external contractors who can access your data; all development is done in-house.

5. Legal Disclosure

We may disclose information if required by law, such as to comply with a subpoena, legal proceedings, or to protect the safety of our users and the public.

Blogs & Forms

We post blogs & forums every week but we never disclose our client’s identity.

Contact Us form

WeIf you fill our “Contact us” form on our website, we may ask you for information such as your name and e-mail address so we can respond to your questions and comments. If you choose to correspond with us via email, we may retain the content of your e-mail messages, your email address and our response to you.

Your unsubscribe Choice
You can opt out of CRMHike marketing emails by clicking the “unsubscribe” link in the email you receive. You can also request this by filling out a web form via our Unsubscribe form or email us at sales@crmhike.com with email subject as “unsubscribe”.

When will we disclose your information

We will disclose personal information if it's necessary in consideration with a legal obligation, prevent fraud or protect our users' safety.