What we do with your information
CRMHike is always serious about customer privacy from day 1. We only collect the information that we need. Most of this information is that you actively give us when sales company connected both of us, registering for a demo, request for a meeting, or ask for support. We store your name and contact information, but we don't store any sensitive information like credit card numbers. We don’t share your information with third parties like (domain registrars, hosting providers or reselling partners). CRMHike does not work with any contractors or marketplace application developers so there is no risk that they can even see your information. All the development is done in house.
Reason for keeping information
- We also use it to communicate with you about our product and about the changes/ tickets/ support request you requested. We also communicate with you to get your feedback about how can we make our software better.
- Let you know all the updates in the product.
- Provide better customer service.
- Ask you to participate in surveys.
What we do with the data that you provide in CRM
If you handle other people's data using our CRM like information about your customers, vendors, sub-contractors or employees, you are entrusting that data to us for processing and storing. The data you trust to us for storing and processing is called customer data. You own customer data. We process it according to your instructions eg. If you will instruct software to create a quote it will create a quote with based on your customer detail. You may access your data, export it or delete it. If you delete the account from front end (Only the employees having permission can delete it) it is deleted from database right away keeping audit log whereas it will be deleted from all the backups within 3 months whereas if you are storing the database on your cloud server it depends upon you for how long old database does company keeps.
Blogs & Forms
We post blogs & forums every week but we never disclose our client’s identity.
Contact Us form
WeIf you fill our “Contact us” form on our website, we may ask you for information such as your name and e-mail address so we can respond to your questions and comments. If you choose to correspond with us via email, we may retain the content of your e-mail messages, your email address and our response to you.
Your unsubscribe Choice
You can opt out of CRMHike marketing emails by clicking the “unsubscribe” link in the email you receive. You can also request this by filling out a web form via our Unsubscribe form or email us at firstname.lastname@example.org with email subject as “unsubscribe”.
When will we disclose your information
We will disclose personal information if it's necessary in consideration with a legal obligation, prevent fraud or protect our users' safety.